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HomeNotice of Nondiscrimination

Notice of Nondiscrimination

Section 1557 of the Affordable Care Act — Nondiscrimination and Language Access

NOTICE OF NONDISCRIMINATION

Aura Integra Behavioral Health, PLLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, age, or disability. Aura Integra Behavioral Health, PLLC does not exclude people or treat them differently because of race, color, national origin, sex, age, or disability.

Auxiliary Aids and Services

Aura Integra Behavioral Health, PLLC provides free aids and services to people with disabilities to communicate effectively with us, such as: qualified sign language interpreters, and written information in other formats (large print, audio, accessible electronic formats, and other formats). To obtain these services, contact us at info@auraintegra.com or 508-978-6455.

Language Assistance Services

Aura Integra Behavioral Health, PLLC provides free language services to people whose primary language is not English, such as: qualified interpreters, and information written in other languages. To obtain these services free of charge, contact us at info@auraintegra.com or 508-978-6455.

How to File a Complaint

If you believe that Aura Integra Behavioral Health, PLLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can file a grievance with our Privacy Officer:

Augustine Mensah, MSN, BSPH, APRN, PMHNP-BC
info@auraintegra.com
508-978-6455

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHS Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Language Taglines

In accordance with 45 CFR § 92.11, the following taglines — in languages commonly spoken in Massachusetts — notify individuals with limited English proficiency of the availability of free language assistance services.

SpanishATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 508-978-6455.
PortugueseATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 508-978-6455.
Haitian CreoleATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 508-978-6455.
Chinese (Simplified)注意：如果您使用中文，您可以免费获得语言援助服务。请致电 508-978-6455。
VietnameseCHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 508-978-6455.
FrenchATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 508-978-6455.
Arabicملاحظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية المجانية متاحة لك. اتصل بـ 508-978-6455.
Cape Verdean CreoleATENSÃO: Se papia Kriolu Kabuverdianu, ten servisu di ajuda linguístiku, gratuitu, dispunível pamodi bo. Fla 508-978-6455.
RussianВНИМАНИЕ: если вы говорите на русском языке, для вас доступны бесплатные услуги перевода. Звоните 508-978-6455.
Khmer / Cambodianចំណាំ: បើអ្នកនិយាយភាសាខ្មែរ, សេវាជំនួយភាសា ដោយមិនគិតថ្លៃ គឺអាចរកបានសម្រាប់អ្នក។ ទូរស័ព្ទ 508-978-6455។
ItalianATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 508-978-6455.
Note: This notice/policy was prepared based on federal and Massachusetts law as of August 2026. We recommend periodic review with a Massachusetts healthcare attorney to ensure continued compliance.