Prepare for your appointment
Use a practical checklist for timing, Massachusetts location, technology, identification, medications, pharmacy details, and requested records.
View the preparation checklist
Start Here
Choose what you need to do
The public website explains the process. Patient-specific information, signatures, records, and clinical questionnaires remain in the secure system.
Review public documents
Read fees, office policies, privacy protections, Good Faith Estimate rights, nondiscrimination information, and crisis resources.
Browse public documentsPatient forms
Create a patient portal account and complete the pre screen and demographics yourself, or wait for forms to be assigned to you. Either route works.
Understand secure formsManage an appointment
Start with a message, review rescheduling expectations, or contact the practice with a nonclinical administrative question.
View scheduling options
Appointment Readiness
Before your telehealth appointment
Follow the secure instructions provided with your appointment. A scheduling confirmation or completed form does not guarantee clinical acceptance, a diagnosis, medication, or a prescription.
- Confirm the exact date, start time, and Eastern Time designation.
- Plan to be physically located in Massachusetts for the visit.
- Choose a private setting and test your camera, microphone, and internet.
- Have a photo ID available if requested.
- Prepare an accurate medication list and preferred pharmacy information.
- Gather only the records specifically requested for your evaluation.
- Complete assigned forms only through the designated secure system.
- Use the confirmed scheduling route if you need to request a change.
Public Documents
Review before care begins
These pages are provided for reading and preparation. Viewing a document does not create a patient-provider relationship or replace any signature or acknowledgment required through the secure system.
Fees and Office Policies
Review current self-pay rates, payment expectations, cancellations, late arrivals, medication renewals, controlled-medication policies, and communication boundaries.
Read fees and office policiesNotice of Privacy Practices
Read how health information may be used and disclosed, patient rights, Massachusetts protections, and special protections for substance use disorder records.
Read the privacy noticeGood Faith Estimate Rights
Review information for uninsured and self-pay patients. Any patient-specific estimate will be provided through an appropriate secure process.
Review Good Faith Estimate informationNondiscrimination and Language Assistance
Review nondiscrimination protections and how qualified language assistance can be arranged at no cost when required by law.
Read the nondiscrimination noticeCrisis and Emergency Resources
Find 988, the Massachusetts Behavioral Health Help Line, emergency guidance, and other crisis resources that are available now.
View crisis resourcesWebsite Terms of Use
Review the limits of website information, educational content, external links, and the public website’s nonclinical role.
Read the website terms
Secure Patient System
Two ways forms get completed
You can start on your own, or you can wait to be invited. Not every person receives every form. The forms assigned depend on age, service, payment arrangement, consent needs, and the information required for the evaluation.
Start it yourself in the patient portal
Creating an account asks for your first name, your last name, an email address, and a password you choose. Inside, a short pre screen and a demographics page are waiting, and your date of birth is asked there.
Completing those lets a chart be opened before your first conversation, which usually means fewer questions later. Creating an account is not an appointment, and it is not a commitment to be seen here.
Forms that may be requested securely
- Registration, contact, and demographic information
- Consent for evaluation, treatment, and telehealth
- Communication preferences and patient-system acknowledgment
- Medical, psychiatric, substance use, medication, and allergy history
- Day-of-visit location and emergency contact information
- Good Faith Estimate acknowledgment when applicable
- Release of information when coordination or records are needed
- Age-specific or service-specific forms when clinically relevant
Scheduling and Administrative Help
Manage the next step
Use the secure scheduling route to review current availability. For self-pay, language-access, form-access, or other nonclinical administrative questions, call or text 508-978-6455. Do not include medical information in an ordinary text or email.
A requested appointment change is not final until a new date and time are confirmed. Scheduled in-person and telehealth availability is confirmed directly with the practice.