If you are in crisis right now, call or text 988, or call 911. All crisis resources

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HomeFor Referring Providers

Provider Referral Information

Aura Integra Behavioral Health, PLLC welcomes referrals from emergency departments, primary care practices, behavioral health clinicians, community programs, and other care partners serving eligible patients in Massachusetts. Referrals may be initiated by secure fax, phone, or text.

Augustine Mensah, MSN, BSPH, APRN, PMHNP-BC · Psychiatric Nurse Practitioner · Worcester, MA

Choose the referral route that fits

  • Secure fax 508-952-9583: referral documents and authorized supporting records
  • Call 508-978-6455: live professional handoffs, service-fit questions, and coordination
  • Text 508-978-6455: availability and nonclinical administrative coordination only
  • Spruce secure message: spruce.care/auraintegra opens a connect page with a QR code for the free Spruce app, which carries encrypted messages between a patient or a referring office and the practice
  • Email referrals@auraintegra.com: nonclinical partnership and referral-process questions only
  • Patient portal: auraintegra.portal.bestnotes.com is where a patient can register themselves and complete the pre screen and demographics. Registration asks only for a first name, a last name, an email address, and a password the patient chooses; date of birth is collected on the demographics form. Sharing this address with a patient is often faster than waiting for a referral packet to be processed, and it does not replace the clinical documentation you send by secure fax

Do not send patient information through ordinary text, voicemail, email, social media, or a public website form.

Who may refer

  • Physicians, physician assistants, nurse practitioners, nurses, and primary care teams
  • Emergency department clinicians, hospital discharge planners, and inpatient teams
  • Therapists, social workers, case managers, and behavioral health programs
  • Detoxification, residential, recovery, reentry, and other community-based programs
  • Patients and families seeking information about direct scheduling

Every referral is reviewed for clinical fit, licensure, capacity, telehealth appropriateness, and payment pathway.

Secure fax referrals

Referring clinicians may fax a referral and authorized supporting records securely to:

508-952-9583

Send only the minimum information needed and follow applicable authorization and redisclosure requirements, including 42 CFR Part 2 when required. Fax submission does not guarantee acceptance or establish a treatment relationship.

Call or text

Call for a live professional handoff or coordination. Call or text for availability and nonclinical administrative questions. Patients may also send a message and request an appointment online.

508-978-6455

Start with a message

referrals@auraintegra.com for nonclinical referral-process questions

Administrative hours: Monday through Friday, 5:30 p.m. to 9:30 p.m.; Saturday, 9:00 a.m. to 5:00 p.m.; Sunday, 10:00 a.m. to 2:00 p.m. Eastern Time. Channels are not monitored continuously.

Please do not refer here in a crisis

Aura Integra is not an emergency or crisis service and has no 24-hour coverage. For a patient in crisis, use 988, the Massachusetts Behavioral Health Help Line at 833-773-2445, or Community Healthlink Adult Mobile Crisis Intervention at 866-549-2142.

Full crisis resource list

This website collects no patient information. Referral options include secure fax 508-952-9583, professional handoff by phone at 508-978-6455, call or text for nonclinical availability questions, and a phone call through the practice website. Use referrals@auraintegra.com only for nonclinical referral-process or partnership questions. These channels are not monitored continuously, and a referral does not guarantee acceptance or create a treatment relationship. For emergencies, call 911. For crisis support, call or text 988, or call the Massachusetts Behavioral Health Help Line at 833-773-2445.